位置：成果数据库 > 会议 > 会议详情页
The service smile chain: the emotional contagion and carryover effects that link leader to customer.
  • 所属机构名称：对外经济贸易大学
  • 会议名称：2013 The Academy of Management Annual Meeting
  • 时间：2013.8.8
  • 成果类型：会议
  • 相关项目：服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
作者： 刘小禹|Liu, Y.|
同会议论文项目
服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
期刊论文 16 会议论文 11 著作 1
同项目会议论文
The vicious cycle: the interplay between customer and employee emotions before, during, and after se
When Western HRM Constructs Meet Chinese Context: Validating the Pluralistic Structures of Human Res
Work-Family Spillover Effects of Emotional Labor.
投桃报李还是以牙还牙：服务员工与顾客情绪互动效果及人力资源管理作用机制的案例研究
Customer Sexual Harassment and Frontline Employees’ Affective Delivery in China.
Abusive Supervision and Organizational Citizenship Behavior: Is guanxi a Mediator?
服务员工与顾客情绪互动对员工服务创新与顾客再顾意向的影响机制
A dyadic study of customer and employee personality on service employee affective delivery
Emotional labor and family quality: The work-family spillover effect.
真亲未笑而和——服务员工情感传递对顾客信任和再顾意向的影响机制研究