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服务员工与顾客情绪互动对员工服务创新与顾客再顾意向的影响机制
  • 所属机构名称：对外经济贸易大学
  • 会议名称：IACMR
  • 时间：2012.6.6
  • 成果类型：会议
  • 相关项目：服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
作者： 刘小禹|
同会议论文项目
服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
期刊论文 16 会议论文 11 著作 1
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