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中文摘要：
有效利用客户知识，首先运用粗糙集理论对产品创新设计过程的客户知识进行约简，识别出对创新设计重要的客户知识。在此基础上，提出了基于模糊层次法和Shapley值法的客户知识贡献度度量模型，以解决客户知识重要度不易定量描述、重要度权重及创新设计团队成员影响权重难以确定的问题。最后，通过应用实例说明了上述方法和模型的有效性。
英文摘要：
Customer involvement in product innovation can improve design efficiency effectively. Identifying customer knowledge quickly and applying it into the process of product design can enhance the product design capability of manufacturing enterprise. Rough set theory is used to simplify the variety of customer knowledge and identify the important customer knowledge. In order to select the customer with great contribution, a customer knowledge contribution measurement model based on Fuzzy Analytic Hierarchy Process and Shapley （FAHP-S） is proposed to determine the importance weights of customer knowledge and member influence weights in group decision. An example is presented to illustrate the effectiveness of this model.
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