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中文摘要：
客户协同产品创新（CCPI）是产品设计领域的一种新型创新方式,客户深度参与产品创新设计可以有效提升企业的创新能力,因此如何有效识别影响CCPI绩效的关键因素成为十分重要的问题。首先,分析了客户协同产品创新的特征,结合调研访谈方法,提出并构建了客户协同产品创新绩效的影响因素集;然后,针对CCPI绩效影响因素众多难于指导实践的问题,利用FCA方法进行分析,得到CCPI绩效的核心影响因素;最后,对核心影响因素进行了分析。研究结论为企业有针对性地采取措施优化创新过程提供了理论指导。
英文摘要：
Customer collaborative product innovation（CCPI） is a new product design pattern. By customer involvement deeply in the process of product design, it can effectively enhance enterprises＇innovation ability. Therefore,identifying the key impacting factors of CCPI performance has become a very important issue. The process and characteristics of CCPI were analyzed firstly. On the basis of literature analysis and interview with a number of enterprises,combining with CCPI＇s characteristics,CCPI performance impacting factor set was established. Then, using the method of Fuzzy Cluster Analysis （FCA）, the impacting factors were clustered and the critical ones were found and analyzed. The results provide theoretical guide for enterprises to optimize innovation process and improve the innovation performance.
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