中文摘要：

服务导向不仅拓展了制造企业的利润空间，也为企业提高创新绩效创造了机会。文章依据资源基础理论，构建了一个理论模型，旨在探讨制造企业是如何利用服务业务，建立与顾客的互动，进而影响创新绩效的。研究结论为制造企业利用服务业务提高创新绩效提供了有益的理论指导.

英文摘要：

Service orientations not only increase the manufacturer＇s profits, but also create an opportunity to improve innovation performance. According to resource-based theory, this study constructed a theoretical model which explores how manufacturers take advantage of service orientations to interact with customers and then affect the innovation performance. Tbc resuits provide guideline for manufacturers who will use service business to improve innovation performance.