文章研究改进了IDEF0过程描述技术,并利用设计结构矩阵(DSM)技术原理对手术治疗(SM)过程的信息进行了描述。文章认为,信息流除了有输入和输出外,还有3个附加要素:指导、约束和反馈。这些附加要素组成了“治理信息”,对活动执行进行管理、调整和控制。文章提出对治理信息要素及其相关性进行标识,可以减少延误和干扰,从而改进过程偏差。最后,借助案例研究对改进的技术和结果矩阵进行了说明。
Mapping information flows is an important aspect of Information Quality (IQ) . This research modifies a process mapping technique known as IDEF0 and uses the principle of another technique referred to as Design Structure Matrix (DSM) in order to map information flows within the Surgery Management (SM) process. In addition to input and output, the research recognizes that information flow has three additional elements; guidance, constraint and feedback. These additional elements form the 'governance information', which manages, regulates and controls the implementation of the activities. The paper stresses that identifying governance information elements and their interdependencies is the first step towards improving process variation in terms of reduction in delays and disruptions. With the help of a ease study, the paper describes the modified technique and the resulted matrices.