中文摘要：

获取用户需求信息是进行产品设计的前提。开发了一个用户需求灰预测软件，实现了将Web网页中用户需求统计项信息提交到Access数据库，并利用灰色系统理论的预测方法对近4年的数据进行预测计算，以得到下一年度对应需求的预测值。以汽车的用户需求预测为例说明了软件设计过程。该软件为设计需求知识库的建立打下了基础。

英文摘要：

Obtaining customer＇s requirement is precondition to design production. This paper is concentrated on grey prediction software of customer＇s requirements. The system collects customer＇s requirement statistic data from web pages to store in access database, forecasts 4 - year data with prediction methods in grey prediction system, and obtains relevant forecast value in next year. This will be followed by an example of customer＇s requirement for ear and how to develop the software is detailed. The system is a foundation to establish requirement knowledge base.