中文摘要：

目的探讨优质护理服务在门诊护理工作中的应用效果，旨在提升门诊护理工作质量。方法本研究选取优质护理前后其中1个月门诊患者为研究对象，自2014年6月开展优质护理活动至今，待活动进入稳定期后，以2014年9月就诊的门诊患者50例为观察组，以2014年1月就诊的门诊患者50例为对照组，比较两组患者治疗前后的SAS评分、护理满意度、人选病例门诊挂号等候时间、辅助检查等候时间。结果观察组的护理满意度达98．0％，显著高于对照组76．0％，差异有统计学意义（P〈0．05）。观察组门诊挂号等候时间≤15min达92．0％，辅助检查等候时间≤15min达94．0％，均达到90％以上，分别显著高于对照组，差异有统计学意义（P〈0．05）。治疗前两组患者的SAS评分组间比较，差异无显著性（P〉0．05）。治疗后，两组患者的SAS评分分别较治疗前显著降低（t=8．342、7．213，P〈0．05），且观察组治疗后的SAS评分显著低于对照组，差异存在显著性（P〈0．05）。结论在门诊护理工作中开展优质护理服务，有利于提高护理满意度，减少患者的焦虑心理，缩短检查时间，从而进一步提高门诊的护理工作质量。

英文摘要：

Objective To explore the application effect of high quality nursing service in outpatient nursing work, to improve the quality of nursing work. Methods This study selected clinic patients as the research object of high quality nursing before and after 1 month, since June 2014 to carry out high quality nursing activities so far, activitied into the stable period,from September 2014 outpatient treatment of 50 cases as the observation group,high quality nursing January 2014 outpatient treatment of 50 cases as the control group,SAS score,nursing satisfaction were compared be-fore and after treatment in the patients of two groups of cases of outpatient registration and the waiting time, waiting time of auxiliary examination were compared. Results Nursing satisfaction results in the observation group was 98.0%,significantly higher than the control group of 76.0%,the difference was statistically significant between two groups（P0.05）. After treatment, two groups of patients with SAS score decreased significantly（t=8.342,t=7.213,P〈0.05）,and the SAS score of observation group after treatment was significantly lower than the control group, there were significant differences（P〈0.05）. Conclusion The development of high quality nursing service in outpatient nursing work is helpful to improve nursing satisfaction, reduce the patient＇s anxiety,shorten the time of examination,so as to further improve the quality of outpatient nursing work.