中文摘要：

制造企业灵活性对其服务化具有重要影响,不同灵活性对不同服务化类型的影响与贡献程度不同。鉴于此,在阐明制造企业灵活性类型、服务化类型基础上,提出理论假设,通过问卷设计与数据采集、处理分析等,得出结论：制造企业生产、关系与流程灵活性对基于产品的服务化具有显著正向影响;生产、关系与结构灵活性对基于功能的服务化具有显著正向影响;生产与流程灵活性对基于业务流程的服务化具有显著正向影响;结构、流程灵活性对基于概念的服务化具有显著正向影响。总之,不同服务化类型制造企业应当进行不同的灵活性调整,以有效推进服务化进程。

英文摘要：

The flexibility of manufacturing enterprise has ities have distinct influence and contribution for diverse great significance for its servilization; different category flexibil- servilization. Therefore, based on the analysis of manufacturing enterprise flexibility and servilization category, eight hypotheses are brought forward in this paper, and according to ques- tionnaire design and data collection and treatment, the conclusions are obtained, which are as follows., manufacturing en- terprise producing ＆ relationship and flowing flexibilities have significant positive influence on the servilization based on the product; producing ＆ relationship and structure flexibilities have significant positive influence on the servilization based on function; producing and flowing flexibilities have significant positive influence on the servilization based on busi- ness flow; structure and flowing flexibilities have significant positive influence on the servilization based on idea genera- tion. In a whole, manufacturing enterprises with different types of servilization should adopt diverse flexibility adjustments in order to accelerate servilization process effectively. The research of this paper can offer theoretical support and decision references for manufacturing enterprise servilization.