中文摘要：

中国医患关系矛盾近年来成为了民众关注和学者研究的热点,如何与患者建立并维系长期的信任关系是医院面临的重要问题。文章拟通过德尔菲法识别影响医患关系的重要因素,以此为基础应用层次分析法提出医患关系危机预警指标体系。基于得到的预警指标体系应用灰色预警评价方法,由专家评分、确立权重得到医院的医患关系危机程度。该医患关系危机预警指标体系能评定医院医患关系目前危机状况,使医院管理者能防范于未然,及时处理医院的潜在问题,降低危机风险。

英文摘要：

Chinese doctor-patient relationship conflicts in recent years had got a hot public attention and research topics. How to create and maintain a long-term relationship of trust is an important issue according to hospitals. This paper intended to identify the important facts that affect the doctor-patient relationship by the Delphi method, and build the patient relationship crisis early warning indicator system based on AHP. Based on early warning indicators of early warning system, we used gray evaluation method establish the extent of the weight of available hospital patient relationship crisis by an expert score. The doctor-patient relationship crisis early warning indicator system can assess the current crisis situation, so that hospital administrators can take preventive meas- ures and timely treatment hospital potential problems and reduce the risk of crisis,