利益相关方满意是评价项目成功的基本指标,相关方在判定自己对项目是否满意时可将角度从判断项目结果的优劣转变为评价其他相关方是否充分承担了项目角色,从而形成了相关方间的满意关系。利益相关方通过该关系形成满意关系网络,关系网络形态则表征了项目的成功程度。在界定满意关系含义和设计关系量化流程的基础上,借鉴网络密度、中心度、结构洞指标从网络整体和子网络两方面设计了评价指标,形成了一种不同于与当前面向“结果”的,而是面向“人”的项目成功评价方法,并将该方法应用到企业产品开发项目中。
The stakeholder satisfaction is the basic index of project success evaluation. When stakeholders consider whether they are satisfied with the project, they can turn the perspective from estimating the project result to judging whether the other stakeholders have fully acted their project roles or not. Then the satisfaction relationships between stakeholders are formed. The stakeholders and relationships constitute the satisfaction relationship network whose configuration indicates the project success. After defining the implication of satisfaction relationship and proposing its quantization process, the evaluation indexes of the relationship network were designed from the aspects of the whole network and the ego network based on network density, centrality, structural holes index, etc. Then a new project success evaluation method was put forward based on evaluating "people" rather than "things". A product development project in enterprise was taken as an example for applying the method.