中文摘要：

在分析电子政务环境下用户需求与服务个性化发展的基础上，首先指出建立以“用户为中心”的政务信息服务模式的必要性，接着构建个性化电子政务信息服务系统的服务模式，并指出这种模式与其他个性化政务信息模式的不同之处。同时，还讨论其主要模块的建立，包括用户需求及行为分析、用户模型、个性化政务服务平台、政务信息资源库与政务信息资源主题图。

英文摘要：

On the basis of the analysis of user needs and the development of personalized services which are under the E-government environment, Firstly, point out that the establishment of ＂user-centric＂ and the necessity for government information service model, Then build a service model of which is personalized e-government information service system, and pointed out that the differences be- tween this mode of government information and others. At the same time, also discussed the establishment of its main modules, Inclu- ding user needs and behavior analysis, user model, personalized e-government service platform, the database and topic maps of e - government information resource.