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Quantifying the Dynamic Effects of Service Recovery on Customer Satifaction: Evidence From Chinese M
  • ISSN号：1094-6705
  • 期刊名称：Journal of Service Research
  • 时间：2013
  • 页码：341-355
  • 相关项目：体育赞助对品牌资产的提升及其作用机制研究
作者： Fang Zheng|Luo Xueming|Jiang Minghua|
同期刊论文项目
体育赞助对品牌资产的提升及其作用机制研究
期刊论文 34 著作 1
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