文章基于认知论视角,以态度构成、态度行为关系等心理学认知理论为基础,重构了品牌资产评价模型,并以来自中国和加拿大的顾客样本数据进行了跨文化比较。研究表明,模型整体具有一定的跨文化普适性,但在品牌资产的具体形成路径方面存在显著的跨文化差异。
This study rebuilds a new evaluation model of customer-based brand equity from the cognitive perspective based on the theories of attitude construction and attitude-behavior relationship, and makes a cross-cultural testing via samples from China and Canada. Results implicate that the new model shows a generality in different cultures. However, there are significant differences in the creation process of brand equity.