中文摘要：

产品人机交互界面是人一产品交互的载体和媒介．本文基于“以用户为中心”的设计思想，一方面从用户是“人”的视角，考虑“人”的生理、心理及社会等共性属性和特征，提出user．centered产品人机交互界面生理、认知和精神三个层面的设计准则和系统框架；另一方面从用户是“使用者”的视角，探讨确定用户目标和用户任务的具体方法，主要有构建用户研究专家和产品技术专家组成跨学科团队的策略、用户参与设计的机制以及“角色一目标一事件”用户任务分析方法模型．

英文摘要：

Human-product interface is the platform and media of their interaction. The concept of user-centered design is upheld. On the one hand, user are all human, three levels of design guidelines of the physiology, cognition and spirit is put forward based on human common characteristics include physical, psychological and social attributes. On the other hand, user is interactive with a particular product. The method of researching user goal and user tasks is explored. Which include the multidisciplinary team make up of user research experts and product technology experts, the mechanism of user involving design team and user task analysis model of Role- Target-Event.