中文摘要：

为促进我国服装企业有效实施大批量定制,针对服装大批量定制企业订单实施绩效分析这个新领域。把服装企业生产过程信息与绩效方法结合运用到订单实施过程中,通过对服装大批量定制企业服装生产各环节进行分析,提出了服装大批量定制企业订单实施绩效衡量的数学模型。该方法对产品生产和售后服务2方面进行订单跟踪和客户满意度评估,及时反馈订单实施程度信息及客户满意信息,使企业不断发现问题,进行资源补偿,使订单顺利实施并不断完善订单优化设计。通过具体例子说明了该方法的合理性和有效性。

英文摘要：

In order to promote apparel enterprises to carry out Mass Customization（MC） effectively,this paper combines the production process information with performance measurement in the new field of order implementation performance measurement for apparel MC enterprises.A related math model was put forward based on the analysis on each phase of apparel making.According to this method,order tracing and evaluation of customers satisfaction are undertaken in terms of product manufacture and aftersale service,timely feeding back the related information obtained.In doing so,the enterprise will be able to discover problem timely and make remedy,implement order smoothly and keep on perfecting order form.the rationality and feasibility of the method is illustrated.