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中文摘要：
软件质量是软件的一组固有特性满足用户需求的总和集成。研究了基于软件用户需求特性的软件质量评估的质量功能配置的逆过程法，在已知软件质量特性的条件下，确定用户需求特性值。利用该方法，给出了评估软件质量的过程和数学模型，实例研究表明，该方法是能有效评估软件质量，按照用户需求和评估结果持续改进软件质量，提高用户满意度。
英文摘要：
Software quality is the integration of a set of software inherent characteristics to meet users＇ needs. An inverse process approach of quality function deployment to assess software quality is proposed based on users＇ needs. Customer satisfaction is measured according to the given quality characteristic. The process and mathematic model to measure software quality is shown. The empirical study indicates that the method is effective in assessing software quality. According to users＇ needs and the evaluating results, software quality and customers＇ satisfaction degree are continuously improved.
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