用户信任是影响移动商务成功的关键因素之一,其形成与发展是一个动态演化的过程.运用演化博弈理论,研究用户信任的演化均衡状态,并应用Netlogo进行仿真.研究显示,建立潜在用户的信任,移动商家应采取主动发出可信信号;对于老用户,应致力于提升用户满意度;监管机制应随着移动商务的发展来调整其具体政策,在严格管理的同时营造适当宽松的发展环境,对受损用户的补偿和对失信商家的惩处,在初期应较大,随着监管机构提高其发现商家失信行为的概率,额度可以逐步减小.
Customer's trust is one of the critical success factors of mobile commerce. Its formation and development is a dynamic evolutionary process. Using evolutionary game theory to study the evolution of customer trust equilibrium, and simulation application Netlogo. Studies have shown that to establish the confidence of potential users, m-merchants should take the initiative to issue a credible signal; For old users, should be committed to enhance customer satisfaction; regulatory mechanisms should adjust its policy with the development of m-commerce in the strict management create appropriate and comfortable environment for development, compensation to customers and punishment to dishonesty m-merchants should be larger at an early stage, with the regulatory authorities to improve the probability of its discovery merchants acts of dishonesty, the amount can be gradually reduced.