通过对相关文献进行整理,详尽阐述了患者信任的概念,对比分析了患者信任与患者满意的关系,并阐述了患者信任对于医疗服务质量的影响,分析了患者信任水平的成本一效用问题,认为患者信任对于改进医疗服务质量具有显著的作用。
This paper systematically analyzed the concept of patientg trust based on a study of the literatures and compared patients' trust with patients' satisfaction.The conclusion is that patients' trust plays a key role on the quality improvements of medical services.