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中文摘要：
餐馆的幕肴质量、服务环境和员工服务影响顾客的情感体验和社会体验，论文用调研问卷方法验证了不同体验之间的内部关系，以厦不同人口统计特征的顾客对体验的差异化反应。研究发现，菜肴质量、员工服务是影响顾客体验的主要因素，顾客体验感知差异主要来源于年龄上的差异。
英文摘要：
Food quality, ambience and employee＇s services influence customers＇ affective experience and the perception of social interaction. Based on the survey data from restaurant industry, the paper explores the customers＇ various responses to their perceived experience. The study concludes that demographical factors have significant impacts on consumption experiences, and among them age is the most important factor. In addition, food quality and service level are key drivers of customers＇ experiences.
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