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中文摘要：
中国人民大学图书馆在文献传递工作中，以知识管理理论为指导，进行了一系列文献传递服务创新的尝试：不断优化工作流程，提高文献传递服务绩效；拓展多个联盟间的合作服务，方便读者利用；整合文献传递中产生的信息资源，优化馆藏建设；进行多种形式的读者培训，促进知识传播；树立主动服务的观念，推动知识服务。
英文摘要：
Taking the knowledge management theory as the instruction, Renmin University of China Libraries have carried on the attempt of a series of the service innovation in the document delivery work： constantly optimizing the work flow and improving the performance of the document delivery service; expanding the cooperative service of a plurality of alliances in order to be convenient for readers to use; integrating information resources from the document delivery and optimizing the collection construction; carrying out various forms of the reader training and promoting the knowledge dissemination; setting up the active service concept to promote the knowledge service.
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