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中文摘要：
大量不断的研究,探讨了人力资源管理对绩效的影响。虽然服务行业的雇员要比生产产业多,但之前研究的焦点也还只是集中于制造业。事实上HRM管理环境在服务行业中比在制造业中显得更为重要。本文试图将此前一直集中于制造业的研究扩展到服务部门。从分析高绩效工作系统与服务行业组织绩效的关系入手,总结了服务行业高绩效工作系统实践的一些通用模式和专用模式。
英文摘要：
A growing body of research investigates the impact of human resource management on firm performance. However, with few exceptions, the prior studies focus only on the manufacturing sector, despite the fact that the HRM environment can be an even more important determinant of productivity in the service sector. This paper extends the analysis to the service sector. It summarizes both the universal and special-purpose pattern of a high performance work system in service sector, by analyzing the relationship between high performance work system practices and performance in the service sector.
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