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中文摘要：
塑造自身创新能力是处于服务经济时代的服务企业，尤其是高技术服务企业的核心要务。在全球化情境之下，基于传统的制造业创新能力评价范式构建的静态的评价指标体系，已经无法满足高技术服务业创新能力评价的管理实践。综合运用探索性案例分析、层次分析、问卷调查、专家审议等多种研究方法，构建了一套体现了高技术服务企业创新形态的多样性、开发与传递的不可分离性、开发组织的多样性、商业模式的重要性等特征的评价指标体系，并以浙江省高技术服务企业为样本，对指标体系作了分行业的应用研究。
英文摘要：
Building innovation capability is the main task for service firms, especially for high - tech service firms in this service economy. Current researches illustrate the service innovation capability mainly based on the static perspective within a manufac- turing paradigm, which is no longer suitable for the service industry within an open innovation context. Based on the multiple studies and methods including exploratory case study, hierarchical analysis, questionnaire, expert review, this paper presents an evaluation index system for high - tech service industry, to reflect the morphological diversity of high technology service innova- tion, the inseparability of development and transfer process, the diversity of service innovation organization, and the importance of business model. Moreover, an application study on thehigh - tech service enterprises in Zhejiang Province is carried out to en- hance the research on different divisions.
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