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中文摘要：
TRIZ理论是基于专利分析提出的用于解决发明创造问题的方法论，已经在工程技术领域取得丰硕成果．随着TRIZ研究的不断深入，其基本思想和分析工具已开始在管理领域使用．由于管理问题非结构化的特点，TRIZ工具和解决问题的流程很难直接应用到管理问题中，缺乏TRIZ在管理领域应用的系统化方法．在分析大量文献的基础上，将TRIZ解决问题的一般流程和六西格玛的DMAIC流程作为基础，提出一种TRIZ在管理流程优化中的应用流程——DTSIC（define-translate-solve-improve-control，定义-转化-解决-改进-控制）．并详细分析了每一阶段可以使用的TRIZ方法和工具以及可以结合的管理流程优化工具，给出了一些选择工具的原则．该流程将管理方法与TRIZ原理和工具包有效结合，在不断循环过程中使流程得到改善．
英文摘要：
TRIZ, based on patent analysis, is a methodology to solve invention problem and has obtained plentiful and substantial achievement in engineering and technology fields. With furthe- ring in research of TRIZ, its primary idea and analysis tools begin to be applied in management fields. Due to the characteristics of non-structure of management problems, TRIZ tools and process to solve problems can＇t be directly applied in management. There is no systematic method which can solve management problems with TRIZ at present. Through analyzing a mass of documents, this article, based on general process of solving problem with TRIZ and DMAIC process of six sigma, proposes an application process for TRIZ in management process optimization-- DTSIC （define-translate-solve-improve-control）. The article analyzes TRIZ methods and tools and management tools with details used in every step, and provides some principles to select these tools. The application process effectively combines TRIZ principle and kit of management methods and improves management processes through continuous circle process.
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