情绪调节是工作倦怠的一个重要预测变量。实证研究表明,压抑负面情绪和采用表面表演策略是情绪调节导致工作倦怠的主要原因;而情绪智力、工作自主等个体因素和组织因素对于情绪调节与工作倦怠的关系具有重要的调节效应。情绪调节对工作倦怠作用机制的理论解释包括面部表情理论、资源保存理论和情绪的社会功能。在此基础上建立了综合的理论模型来分析情绪调节对工作倦怠的作用机制,提出应该深入探讨组织支持、领导行为和情感文化的调节效应,并从人力资源管理实践的角度采取预防与干预措施。
Emotion regulation is a key predicator of burnout.Empirical studies show that suppressing negative emotions and surface acting contribute much to burnout;emotional intelligence and job autonomy moderate the relationship between emotion regulation and burnout.Recent researches have also focused on the theoretical explanation how emotion regulation impacts on burnout based on the theories of facial expression,conservation of resource and social function accounts of emotion.This article reviews the literature and provides an integrated framework to improve the understanding of the impacts of emotion regulation on burnout.Moreover,organizational support,leaders' behavior and emotional culture are proposed to be new moderators of relationship between emotion regulation and burnout.HRM practices are presumed to be interventions to alleviate burnout.