顾客参与企业新产品开发对新产品开发绩效有着重要影响,在处于转型经济背景下的中国进行相关研究更有着极为重要的战略意义。文章以B-B市场中的制造企业为研究对象,构建了以产品创新类型为调节变量的顾客参与对新产品开发绩效差异化影响的调节效应模型。研究表明,顾客参与对新产品开发时间绩效与创新绩效的积极影响会受到产品创新类型的调节作用;但产品创新类型对顾客参与和财务绩效关系的调节影响不显著。
Customer's participating in new product development of corporations has an important influence on the performance of new product development.It is significant for China,a transition economy,to study this issue.Taking manufacturing firms in B-B market as subjects of study and taking product innovation patterns as a variable,this paper builds a moderating effect model to examine the influence of customer participation on the performance of new product development.Results show that the time effect and the innovation effect of customer's participating in new product development are affected by product innovation patterns.But the influence of product development patterns on customer participation and financial performance is not significant.