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中文摘要：
本文以日本制造客户企业的服务需求为基础，首次全面探求其与知识密集服务业合作过程的相互作用机制。通过对117家日本著名制造企业问卷调查回收数据的相关分析和多元回归分析，获得结论：日本制造客户企业需要知识密集服务业为其提供关于知识产权知识的服务而不是直接的知识产权；知识密集服务企业的地理位置、企业规模以及服务价格成为日本制造客户企业衡量知识服务质量的重要指标；知识密集服务业的服务传递方式能够解决甚至避免双方所面临的相关合作障碍。
英文摘要：
This article explores the KIBS needs of JMC in Japan and their relationship during the process of collaborate. The paper analyzes the correlation and regression relationship among the data of 117 JMC based on the questionnaires. The results showes that knowledge, including IPR knowledge but not IPR, contributes to the satisfaction of JMC when dealing with KIBS. Furthermore, factors such as price of service, location and size of KIBS can help JMC to find high quality services. JMC can also eliminate or prevent obstacles in their relationship with KIBS by changing the way of service delivery.
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