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基于Agent消费者行为仿真计算模型构建

ISSN号：1007-5429
期刊名称：工业工程与管理
时间：2011
页码：84-88
分类：TP301[自动化与计算机技术—计算机系统结构;自动化与计算机技术—计算机科学与技术] TQ460.38[化学工程—制药化工]
作者机构：[1]School of Economics & Management, Tongji University, Shanghai 200092, P. R. China, [2]Research Center for Public Health,Tsinghua University, Beijing 100074, P. R. China
相关基金：The paper is supported by NSFC projects （71090404, 71072026）, Research Center for Healthcare Management, SEM, Tsinghua University.
相关项目：大型复杂项目“隐性工作”涌现模型研究

关键词：医疗服务, 服务供应链, 急救服务, 评价, 等待时间, 服务质量, 信息流, 业务融合

中文摘要：

The Emergency Medical Service( EMS) system in China from service supply chain perspective is analyzed. Firstly,it reviews service supply chain researches in emergency medical service,and it is found that waiting time,safety,service integration and communication before the emergency surgery are the four indicators to measure the quality of emergency medical service. Secondly,the information barrier-inconsistent information flow-is prominent,which is between emergency in hospital and pre-hospital,after analyzing three different types of flows on service, information and logistics. Besides, comparing with Joint Commission International accreditation( JCI) standards for hospitals in USA,the requirements of service integration and communication in Chinese hospital accreditation are much lower. In the end,a Smart First Aid Information Center( SFAIC) model for first aid service is proposed. This model can be used to enhance information exchanges more effectively between first aid in-and pre-hospital. Moreover,it also shortens pre-surgery time and betters the communication and coordination between service sections. To put it in a nutshell,the improved medical service process can greatly increase emergency medical service quality.更多还原

英文摘要：

The Emergency Medical Service（ EMS） system in China from service supply chain perspective is analyzed. Firstly,it reviews service supply chain researches in emergency medical service,and it is found that waiting time,safety,service integration and communication before the emergency surgery are the four indicators to measure the quality of emergency medical service. Secondly,the information barrier-inconsistent information flow-is prominent,which is between emergency in hospital and pre-hospital,after analyzing three different types of flows on service, information and logistics. Besides, comparing with Joint Commission International accreditation（ JCI） standards for hospitals in USA,the requirements of service integration and communication in Chinese hospital accreditation are much lower. In the end,a Smart First Aid Information Center（ SFAIC） model for first aid service is proposed. This model can be used to enhance information exchanges more effectively between first aid in-and pre-hospital. Moreover,it also shortens pre-surgery time and betters the communication and coordination between service sections. To put it in a nutshell,the improved medical service process can greatly increase emergency medical service quality.

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